Privacy policy

Privacy Policy

Effective Date: May 2026

L’Atelier Forte (“L’Atelier Forte,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products, communicate with us, or otherwise interact with our services.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

Name
Billing and shipping address
Email address
Phone number
Payment information
Professional information, including medical specialty, clinic, or organization name when voluntarily provided
Embroidery or personalization details submitted by customers

Transaction Information

Purchase history
Order details
Shipping information
Customer service communications

Technical & Usage Information

IP address
Browser type
Device information
Website activity and interaction data
Cookies and analytics information

How We Use Information

We use collected information to:

Process and fulfill orders
Provide customer service and support
Manage embroidery and personalization requests
Improve our products, services, and website experience
Communicate regarding orders, shipping, returns, and updates
Send marketing communications where permitted by law
Prevent fraud, unauthorized transactions, and misuse
Comply with legal obligations

Payment Security

Payment transactions are processed through secure third party payment providers. L’Atelier Forte does not store complete payment card information on its servers.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Medical & Professional Information

L’Atelier Forte may collect limited professional information voluntarily provided by healthcare professionals, clinics, or institutions for purposes such as embroidery customization, institutional orders, sizing coordination, or account management.

We do not request, collect, store, or process protected health information (“PHI”) under HIPAA in the ordinary course of business.

Customers should not submit confidential patient information through our website, email, embroidery requests, or customer service channels.

Sharing of Information

We do not sell personal information.

We may share information with trusted third parties only as necessary to operate our business, including:

Payment processors
Shipping carriers
Manufacturing or embroidery partners
Technology and website service providers
Legal or regulatory authorities when required by law

All third party providers are expected to maintain reasonable confidentiality and security standards.

Cookies & Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to improve user experience, understand website traffic, and support marketing efforts.

Users may manage cookie preferences through their browser settings.

Data Retention

We retain information only as long as reasonably necessary for business, operational, legal, accounting, or compliance purposes.

International Users

By using our website or services from outside the United States, you understand that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Access to personal data
Correction of inaccurate information
Deletion requests where legally permitted
Opt out of marketing communications

Requests may be submitted through our customer support channels.

Marketing Communications

Customers may opt out of promotional emails at any time using the unsubscribe link included in communications or by contacting us directly.

Transactional communications relating to orders, shipping, or customer service may still be sent when necessary.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Policy Updates

L’Atelier Forte reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated policies become effective upon posting to our website.

Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Information

L’Atelier Forte
SoHo, New York

Text or Whatsapp: +1 332 302 9220
Email: concierge@latelierforte.com
Website: L’Atelier Forte